Zk22 Privacy Policy — Your data is completely safe with us

1 Introduction

Your privacy is our top priority at the zk22 online gaming platform. This Privacy Policy ("Policy") explains how zk22 collects, uses, stores, and protects your personal information. By using our platform — whether through the zk22 website, mobile app, or any other channel — you voluntarily agree to this Privacy Policy.

We believe every user's data belongs to them. That is why it is never shared with third parties without your consent. The zk22 Privacy Policy has been developed in line with international standards and is compliant with applicable data protection laws in Bangladesh.

Zk22 is a trusted name for millions of gaming enthusiasts across Bangladesh. From Sports Betting to slots, fish games, and bingo, we put user privacy at the heart of everything we do.

2 Data Collection

Zk22 collects only the information that is strictly necessary to operate the platform and deliver our services. We gather data in two ways — directly from you and automatically.

Information you provide directly:

• At registration: full name, date of birth, mobile number, email address
• During KYC verification: copy of national ID or passport
• During financial transactions: payment method details (Mobile Banking, Nagad, Rocket number)
• When contacting support: your messages and any attached files

Automatically Collected Information:

• Device type, operating system, and browser version
• IP Address & Approximate Location
• Time spent on the platform and pages visited
• Gaming Activity & Transaction Logs
• Cookies & Local Storage Data

3 Use of Information

Collected information is used solely for the following purposes:

Your data is not used beyond the purposes stated above. To opt out of promotional communications, contact the support team at any time.

4 Data Sharing

Zk22 never sells your personal data or shares it with third parties for advertising purposes. Data may be shared only in the limited circumstances outlined below:

• Payment Processor: Only the necessary information is shared with Mobile Banking, Nagad, or Rocket to process transactions.
• Technology Partner: Platform hosting and security service providers are bound by strict confidentiality agreements.
• Legal Authorities: Data may be disclosed to comply with court orders, government directives, or applicable law.
• Fraud Investigation: Data may be shared with regulatory authorities to prevent financial crime or money laundering.

5 Cookie Policy

The zk22 website and app use cookies to improve your experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: Saves language preferences and game settings. Some features may not be available if disabled.
• Analytics Cookies: Used to understand which pages are visited most, without identifying individual users.
• Marketing Cookies: Helps show relevant offers based on your preferences. You can turn this off at any time.

Cookies can be managed through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

6 Security Measures

Zk22 uses industry-leading technology to keep your data safe. The key features of our security infrastructure include:

• 256-bit TLS/SSL encryption on all data transmissions
• Stored in database with AES-256 encryption
• Two-Factor Authentication (2FA) available
• 24/7 automated security monitoring system
• Regular penetration testing and vulnerability scanning
• Restricted access — only authorized staff can view specific data
• Mandatory data protection training for all staff

7 Your Rights

You have full control over your personal data on the zk22 platform. You are entitled to the following rights:

• Right to Know: You may request to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You can object to the use of your data for marketing or profiling purposes.
• Right to Withdraw Consent: You can withdraw any previously given consent at any time.

To exercise any of these rights, email us at [email protected] or reach out via live chat. We will respond to your request within 30 days.

8 Data Retention Period

Zk22 retains your data only for as long as necessary. Retention periods by data type are outlined below:

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

9 Minor Protection

Zk22 is an adults-only gaming platform. Registration and use by anyone under 18 is strictly prohibited. To protect minors, we take the following steps:

• Age is verified at the time of registration
• Age is verified through national ID as part of the KYC process
• Suspicious accounts are suspended immediately
• No data from minors is knowingly collected

To learn more about Responsible Gaming, visit our Responsible Gaming page.

10 Policy Updates

This Privacy Policy may be updated from time to time due to business needs, legal changes, or technical developments. When changes are made:

• The "Last Updated" date at the top of the page will be revised
• Registered email addresses will be notified of any significant changes
• A notice will be displayed upon accessing the platform
• Continued use of the platform after changes are made will be considered acceptance of the updated policy

Previous versions of the policy are available upon request from the support team.

11 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform
• For general inquiries, visit our FAQ Page View

We typically respond to all emails within 24–48 hours. Requests to exercise data rights may take up to 30 days to process.